Description: Strategic Devise key business strategies to retain and grow portfolio in profitable segments. Provide sales support and build up relationship with mapped business partners. Perform sales analysis and planning to achieve business targets, develop sales management tools with close monitoring of sales activities and trend by business partners and sales unit. Lead the sales team to achieve business targets Business Operations Ensuring assistance rendered to business partners especially from other support units and meeting the turn around time set Ensure effective and efficient administration of day to day business operations in line with SOP across all support functions Compliance Ensure consistency with enterprise risk management guidelines Ensure compliance with regulations and laws Ensure good corporate governance is practiced and are being exercised People Management Build an organization that attracts and retain talents to ensure critical business processes are highly efficient and effective Assemble and empower a high performing team. Ensure effective succession plan in place for key positions Ensure regular communication of key imperatives Minimum requirements: Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field. At least 10 Year(s) of working experience in the related field is required for this position. Required Skill(s): Sales, Insurance, Management, Agency, Collection, Cost Management, Compliance, Business Operations, People Management, Internal Management
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases