This posting is on behalf of client of HackerTrail who are a dedicated team of hospitality industry professionals who continually push the boundaries of hospitality tech, sales and customer support. They're solving tough problems within a Hotels Meetings & Events business by developing elegant, beautiful software for an industry desperately in need of innovation.Their success is fuelled by a shared belief that every individual can make an impact, bringing our talents together to accomplish amazing things. We’re a team of talented and diverse people from all over the world – we learn, grow and succeed this way.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases