The Digital Solution Center (DSC) team is responsible for implementing projects for the AAP markets (Singapore, Australia, Korea, Japan, India, etc.). eContracting is one of the projects that the team is developing for different markets and has already successfully implemented for Singapore. eContracting integrates at least 4 applications, Optical Character Recognition (OCR - https://www.abbyy.com/en-apac/ ) and eSignature (XYZMO - https://www.namirial.com/en/ ) are the two main components.
The developers will be focusing on the delivery of solutions for requirements related to integrations between solutions and the development of customer facing front end solutions. OCR application will automate eContracting (reduce manual intervention & human effort).
The developers will be required to implement the functions mentioned in objectives (please refer objectives) including others that will depend on the specific market’s requirement. The following subsections will provide more insights
To identify and implement the scalable templates or the templates that will be reused for other markets with minimal changes.
There are customized templates required for individual markets; these need to be documented as required
To capture Contracts (Lease, Loan, Corporate), Insurance, Supplier Invoice, Seal of Certificate, Driving License, Passport, etc. for the market Japan and in Japanese Language
To capture Contracts (Lease, Loan, Corporate), Insurance, Supplier Invoice, Driving License, Passport, etc. for the market Korea and in Korean Language
To capture Contracts (Lease, Loan, Corporate), Insurance, Supplier Invoice, Driving License, Passport, Identification Card, etc. for the markets Australia & India (in English)
Document Type Identification
To configure in ABBYY, to identify the relevant/non-relevant document types (Insurance, Contract, etc)
To implement the mandatory document type checks (depends on the market)
To implement customized process for the documents that are not configured as a template in ABBYY
User Interface and Integration with CMS
ABBYY has to integrate with CMS application to compare the values captured via documents against CMS and display them in a user friendly Graphical User Interface (GUI).
To implement the scalable GUI that can reused for different markets. The GUI should allow the user to select the correct values if there is a discrepancy between CMS & the documents.
The GUI should allow the users to update the information in CMS.
If there is no discrepancy, the documents should be auto archived and the information will be auto updated in CMS without manual intervention.
Integration with Document Management System (DMS) or Network Drive
To interface with DMS or Network Drive to archive the documents (contract, insurance, etc.) after being successful processed by ABBYY. Please note that DMS will provide webservice to archive the documents.
To implement a standardized error escalation process across the markets for the following; but not limited to
Error in documents or document types
CMS or DMS application is down
Any other issues
User Access Management
To define and Implement standardized user access management (make use of AD) and roles across all the markets. Monitor & Reports
To configure & maintain the ABBYY administration console
Interface with myReports to share the information such as no. of documents processed, no. of straight through documents without manual intervention, verification queue, exception queue, % of metadata captured, etc.
Integrate solution into front end systems
Develop front end elements in Angular 5+ and any related content pages
Assist in conducting root cause analysis
Developing code for product integrations and customer front ends where applicable.
Deployment of code into existing CI/CD tool chains
Documentation for the above mentioned scopes
Interested candidates can forward their CV in MS Word Format to Michelle.Hoang@teksystems.com
Allegis Group is the global leader in talent solutions focused on working harder and caring more than any other provider. We’ll go further to understand the needs of our people – our clients, our candidates, and our employees – and to consistently deliver on our promise of an unsurpassed quality experience. That’s the Allegis Group difference, and it’s consistent across every Allegis Group company. With more than US$11billion in annual revenues and over 500 locations across the globe, our network provides businesses with a comprehensive suite of talent solutions — without sacrificing the niche expertise required to ensure a successful partnership. Our specialised group of companies includes: Aerotek, TEKsystems, Allegis Global Solutions, Aston Carter, Major, Lindsey & Africa, Allegis Partners, MarketSource, and EASi. Visit www.AllegisGroup.com to learn more.
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases