We are seeking a Full-Stack Engineer to drive end-to-end enterprise product development. In this role you will enhance customer experience, real time services and customer on-boarding process. Our customer experience includes desktop web and native applications on mobile devices.
You will love:
Joining a great group of motivated, top-notch people and working with them to solve interesting and useful problems in a fun and collaborative environment.
Directly participating in setting the vision and objectives for strategic ViSenze goals, in alignment with business and market needs.
Seeing your solutions used by millions of customers.
Helping people find things in a way no one has searched before.
Bachelor's degree in Computer Science or related field.
A solid foundation in Computer Science.
Experience in developing software on Linux.
Demonstrated ability to think of the entire system architecture while making design decisions.
Experience with AngularJS/ReactJS/Redux framework.
Solid understanding of the full web technology stack (e.g. HTTP, cookies, asset loading, caching, REST, Thrift).
Great communication/documentation skills.
Soft skills: eager to learn, independent, meticulous, team player.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases