Stalford Learning Centre is a premier education institute with a strong presence in Singapore and Asia. As one of the industry leaders, Stalford has an established track record for providing reliable and quality education to our students. With more than 20 centres islandwide, Stalford thrives in the competitive tuition industry by virtue of our strong human capital and a committed and professional workforce.
Join the Stalford family today!
Why work with us? o We provide opportunities for career advancement within company o We advocate a safe working environment for all our staff, teachers and students
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases