Consultant: Jacee Liau- Global Luxury Player - Strong values for Excellence, Innovation and Entrepreneurship - Opportunities for Career Development
Our Client is a Global Luxury Player who is looking to hire an outstanding individual as their General Manager, Singapore who will provide leadership support and guidance to the local team. You will be the ambassador of the brand values and set strategic goals plus drive operational performance resulting in market share and profitability.
Reporting into the Regional Managing Director, you will develop and implement an aligned country business strategy and provide the people leadership to continue identifying, developing and growing talents across the organisation. You will work towards achieving sales targets and also identify business opportunities for further growth. Working closely with the marketing organisation, you will monitor and give directions to brand product strategies and ensure core marketing initiatives for key brands are implemented as per brand plan.
You are degree qualified with at least 10 years’ experience in Sales + Marketing or General Management in the FMCG or luxury industry. Strong experience working cross functionally with senior management team to drive business strategy. To succeed in this role, you would be associated with the following traits: Highly motivated, appreciation of luxury, extroverted and has a high degree of personal presence with good networking skills.
To apply, please submit your resume (in MS Word format) to Jacee Liau at email@example.com, quoting the job title and reference number JL 13482.
Due to the high volume of applicants for this role, we regret that only shortlisted candidates will be notified.
(Licence No: 16S8060; Registration No: R1107902)
Type of Work: Permanent Region: Singapore Licence No: 16S8060 , Consultant Login
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases