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GROUP QUALITY MANAGER | Six Sigma Black Belt Certified

Keywords / Skills : Six Sigma Black Belt Certified, Process Excellence, Quality Manager, improvement projects, data handling, QNS, SLAs, VOC, CSAT , NPS

7 - 10 years
Posted: 2019-08-28

IT/Computers - Software
Quality Assurance
Posted On
28th Aug 2019
Job Ref code
Job Description
Job Description :


  • Over all 7 yrs plus work experience - Minimum 3 yrs of work experience in Process Excellence
  • Well-versed in Lean Six Sigma Methodology, leading improvement projects with team-leading and client-facing roles
  • Excellent knowledge of Excel, Word, Power point & Minitab
  • Black Belt Certified required
  • Graduate of any 4- or 5-year Bachelor's degree course
  • Should possess good analytical, communication and negotiation skills.
  • Self Starter and Confident
  • Should be excellent in stake holder management (Internal & External) & Change Management
  • Should have strong Team Handling Skills
  • Willing to travel across sites & locations within the country or abroad
  • Strong integrity in data handling
  • Able to work with people and teams of diversified / different priorities

  • Function as a change agent in the relevant business area and responsible for -
    • Driving quality deployment in the Delivery Centre
    • Driving customer Impact Projects
    • Driving Six Sigma and Lean Deployment
    • Driving QNS for the aligned area
    • Driving SLA adherence / Customer CTQ
  • Ensure all parameters are met and corrective and preventive actions are taken
  • Drive VOC/ CSAT / NPS actionable points across the team and maintain/improve the scores
  • Drive inputs from VOC/ CSAT / NPS for improvement
  • Contribute and present during client/customer reviews/meetings
  • Adhere to compliance to Quality standards (ISO)
  • Set goals with team to ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQCs)
  • Follow appraisal and feedback mechanism
  • Drive Continuous Improvement projects
  • Initiate and best practice sharing across the team
  • Drive people development by aligning to the Quality DNA program
  • Drive culture of data based decision making
  • Adhere to and complete Quality Role Roadmap requirements
  • Manage a team of Quality Analysts: Responsible for coaching, mentoring and guiding the team to achieve quality goals and targets.

About Company

DIRECT HIRES. FULL-TIME POSITIONS.Top 10 BPOs, 100+ locations, 100+ positions, 20,000+ vacancies. Siegen Solutions partners with organizations across Metro Manila to optimize talent attraction and retention while simultaneously providing individuals with significant opportunities to realize their professional aspirations and achieve personal success.HIGH SALARY. WORLD-CLASS BENEFITS.We help ambitious, young people like you get in an industry that will catapult your career. The BPO industry is instrumental in getting the Philippines slowly but surely up as the 16th largest economy in the world by 2050. We'll help you get in that industry while it's still early. Start with a high salary and world-class benefits.YOUR SUCCESS IS OUR BUSINESS.We are in the people business. We exist to help you realize your career goals. We help prep you up to give you the confidence to ace your job interviews. We don't stop until we find the right job match for you.Siegen Solutionswill help you sort out which BPO company and account will most likely hire you given your qualifications. We at Siegen Solutions know the current openings. We know the qualifications needed. We know where you'll be needed. We know where you'll be wanted.ONE-DAY DIRECT-HIRE JOB APPLICATION PROCESSINGGet interviewed and profiled for multiple BPOs in just one location. Go through your exams and your final interview on the same day.SIEGEN SOLUTIONS complies with all Government and DOLE requirements.WE NOW HAVE 2 INTERVIEW CENTERS!QC INTERVIEW CENTER: Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon CityPASAY INTERVIEW CENTER:3rd Floor SM SAVEMORE at Empire Centre Mall, EDSA corner Taft Avenue, Pasay CityTRUNK LINE: +63(2)287-1135MOBILE:+63 (995) 5831068EMAIL: jobs@siegensolutions.comWEBSITE: www.siegensolutions.comOPEN: Mon-Fri, 9:00AM-5:00PMWe offer jobs in the following sites:- Pasig City- Quezon City- Mandaluyong City- Makati City- Marikina City- Manila City- Muntinlupa City- Paranaque City- Pasay City- Taguig City
About Recruiter
Aya Montebon
Managing Partner
Siegen HR Solutions Inc
Skills I hire for BPO
Followers(16) | Active Jobs(0)
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