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Guest Service Officer (3shifts/ Town/ 5 stars Serviced Apt/ Good company)

Keywords / Skills : Guest Service Officer, Front Office, Reception, Hospitality, Customer Service, interpersonal skills, guest service

Posted: 2019-06-11

Nationality
Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Posted On
11th Jun 2019
Job Ref code
7308630
Job Description
Job Description :
  • 1 year of customer service experience in the hospitality / Hotel industry
  • 5 days/Perm/ Town/ 3 shiffts (Include midnight shifts)
  • 5 Stars Service Apartment MNC


Our client is one of the recognised Global Brand Leaders in the Hospitality sector with a strong portfolio
  • Perform simple bookkeeping activities, such as balancing cash accounts.
  • Makes and confirms reservations.


  • RESPONSIBILITIES:
    • Responsible for checking in guests such as registering and assigning rooms to guests.
    • Issues apartment access card and escorts guest to their apartment.
    • Manages guests accounts and information, and apartment availability in the system
    • Receives and transmits messages to guest promptly.
    • Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
    • Arranges tours, taxis, and restaurants reservation for guests.
    • Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
    • Responsible and accountable for handling and safe keeping of cash and guest valuables.
    Perform any other duties as required and directed by the Front Office manager or Management.


REQUIREMENTS:
  • Diploma/ O level + Min 1 year of customer service experience in the hospitality / Hotel industry
  • No experience but with hospitality / Hotel related studies are welcome to apply
  • Knowledge of Microsoft Office eg. MSWord and MS Excel. Good coordination skills, meticulous, organized, neat and diligent
Other information
  • 3 shifts (Include midnight shift)
  • Town


How to Apply:
Interested applicants may apply by sending in your updated rsum (in MS Word format) to Yvonne Sham len Chee (EA Personnel Registration No: R1104911) at
We regret to inform that only shortlisted candidates will be notified.By submitting any application or rsum to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

About Company

Established in 1990, the Achieve Group is today one of the leading HR consultancies and recruitment agencies in Singapore, specialising in General Recruitment, Technology Recruitment and Executive Search.


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