Key Responsibilities 1. Management of AIAIMs IT Outsourcing
Provide inputs in the evaluation of potential IT service providers for various automation projects and manage the selection process.
Liaise and provide oversight on the various IT outsourcing activities, review our service providers (and its sub-contractors) IT security risk assessment to ensure compliance with MAS TRM Notice and Guidelines, and AIA IT policies and standards.
Carry out regular service reviews with key IT service providers, perform due diligence including on-site visits, if necessary, on the IT service providers.
Maintain the IT services outsourcing register.
2. New Systems Applications
Develop project plans, goals and budget, resource planning, prepare business case and obtain requisite approvals, oversee implementation, manage communication and ensure documentation of requisites internal approvals. Monitor regularly and report on the progress of the projects to key stakeholders, review and execute UAT plans and ensuring that projects are stay within the approved budget and timelines.
Support the assessment of technology risks for IT projects, procure the requisite IT approvals and provide advisory support during the implementation to ensure that IT projects are rolled out in line with the AIA IT policies and procedures. As AIA may engage external IT consultants, or Group Office resources may serve as project managers, the position holder is expected to oversee the progress of project implementation, ensuring that AIAIMs objectives are served.
Working with Group IT application support resources or the appointed external IT consultants, assist with the preparation of business case, documentation of user requirements, procuring the requisite internal approvals, and oversee the project implementation and ensure that AIAIMs objectives are met.
Monitor project progress regularly and report on the overall status of the projects to senior management
3. Technology Risk Controls
Work with AIAIMs IT and TRM service provider to maintain an active view of the overall IT landscape and infrastructure for AIAIM, and understand the IT risks facing AIAIM.
Support AIAIMs IT &TRM service provider and AIAIMs Compliance and Risk department to implement a risk awareness programme and engage stakeholders and build a strong risk-aware culture.
Facilitate AIAIMs Risk and Controls Assessment process by AIAIMs Compliance and Risk department - from the identification of metrics/key risk indicators and creation and maintenance of a risk register/library of the risk factors. Source and validate data that measure key risk indicators (KRIs) to monitor and report their statuses and initiate corrective actions, if any.
Assist in the on-going maintenance of AIAIMs IT policies and procedures. Ensure that all IT policies and procedures are compliant with regulatory requirements. Maintain a schedule of policy reviews and submission to the Board for approval.
Maintain list of key systems within AIAIM, and assess AIAIMs compliance with MAS Notice on Technology Risk Management using the annual self-assessment compliance checklist from MAS.
4. Audits and Reviews Preparation and Facilitation
Serve as point person to auditors, regulators, consultants, etc for IT-related reviews.
Communicate review results to key stakeholders, and follow up with the relevant parties to ensure that issues are addressed and corrective actions are implemented within the agreed timeline.
5. IT Asset Inventory Management and Control
Collaborate with business users and service provider/vendor to plan and procure IT assets
Manage inventory, implement controls and track assets throughout their lifecycle to optimize usage
6. Serve as Subject Matter Expert for all IT-related matters to the Head of Operations.
Education Degree preferably in Business Information Systems or Information Technology;
Experience At least 7 years of relevant experience in IT Management and Change Governance; Significant exposure to the Financial Services industry; Good knowledge of a broad range of technology systems and infrastructure components (e.g. applications, operating systems, databases, networks) and related concepts such as digital and cloud; Good understanding of technology process and risk methodologies, good practice frameworks and industry standards; Demonstrates strong risk-awareness
At least one certification from professional Project Management bodies such as PMPI or PRINCE2 is preferred.
A certification on Risk and Information Systems Control is preferred.
Possess system technical competencies to assess, improve or implement IT Risk Controls in an operational environment.
Able to build rapport, influence and introduce risk-based approach in the organization
Able to actively engage Management; adaptable and able to work across different corporate levels
Excellent communication skills and proactive character; self-initiated and works independently
Able to work under pressure and deliver results consistently without compromising quality
Strong decision making abilities
Team orientated, dedicated and open-minded working attitude
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases