Head of Fragrance – Scent/Perfumery/Cosmetics - International Specialty Chemicals - Pioneer for a new COE - Leadership role I am currently working on an exclusive mandate a leading International Specialty Fragrance Business to help them identify a suitable candidate for a pioneer role in Singapore. As a result of Business Capability expansion plans within this region, they are currently looking to hire a candidate with scent/fragrance designing experience for Head of Fragrance ole that will be based in Singapore. Reporting to the Vice President of Global Innovation, the Head of Fragrance Design Leader will be in charge of complete ownership in dealing with their customers within region to deliver scent technologies, Fragrance trends & strategies, market research, Fragrance library management, marketing, new concepts and development processes. Requirements - Degree in Science - 7 to 15 years of experience within the Fragrance Industry - Excellent Interpersonal skills and communication skills - Experience in leading a team Please send your resume in WORD format by clicking the apply button below or contact Savi on +65 6701 1524 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1216080 (Sathiyarajan Vinayagamani).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases