Ability to create buy-in with the country teams without direct formal authority and act as a role model in leadership
"Get things done" attitude and outcome driven thinking
High degree of self-initiative, responsibility and accountability
Ability to constructively challenge the status quo
Cultural sensitivity for different countries and people in SEA.
Strong will to succeed and go the extra mile
Well rounded personality with a down to earth attitude
High degree of professionalism and work ethics
Well organized and able to prioritize different activities
Analytical and conceptual skills with the ability to synthe strategic recommendations to senior management
Required Education & Experience:
University Degree in Mechanical and/or Electrical Engineering and Business Administration (MBA)
Minimum 12 years of relevant business, technical and leadership experience, perferably in an industrial MNC environment. (e.g. Automation OEM)
Experience leading a transformation process in a multicultural environment
Track record in successfully managing a P&L and delivering value to an organization
Leadership experience of leading a team above 20 people
International working experience with sensitivity for different cultures
In depth understanding of different channel approaches in industrial businesses (Distribution, OEM and end-customers)
Be familiar with digitalization trends in industrial field (e.g. Industry 4.0 / IIoT) and corresponding service offerings. (e.g. Condition Monitoring)
High proficiency in Excel, PowerPoint, Salesforce.com, ERP/SAP
Tasks (Description of main tasks)
Develop comprehensive SEA channel specific strategy (MRO, Distribution, OEM and MC) based on in depth market, competitive, customer information and functional input from other functions (Engineering, HR, etc.)
Drive implementation of SEA channel strategy with local country teams based on clear performance KPIs and sales tools (e.g. Salesforce)
Generate new business opportunities in SEA by exploring white spots in the different markets and by addressing new customers
Refine and implement Distribution Concept (e.g. Tier & Service Concept)
Provides leadership to the sales organization, while fostering a culture of accountability, professional development and high performance
Work closely with Marketing, Product Management and Pricing to define priorities
Regularly align the sales organization structure with overall strategic priorities for SEA
Ensure channel alignment across MRO, OEM and Distribution channel in SEA
Further develop the SEA sales organization, develop sales talent and succession planning
Support countries with hands-on project and support
The Schaeffler Group is a global automotive and industrial supplier. Top quality, outstanding technology, and exceptionally innovative spirit form the basis for the continued success of the company. By delivering high-precision components and systems in engine, transmission, and chassis applications, as well as rolling and plain bearing solutions for a large number of industrial applications, the Schaeffler Group is already shaping "Mobility for tomorrow" to a significant degree.
The technology company generated sales of approximately EUR 14 billion in 2017. With more than 92,000 employees, Schaeffler is one of the world’s largest family companies and, with approximately 170 locations in over 50 countries, has a worldwide network of manufacturing locations, research and development facilities, and sales companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases