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Helpdesk Officer (Call Center) - 1 year Direct Contract (Renewable)

Keywords / Skills : Helpdesk Officer (Call Center) - 1 year Direct Contract (Renewable)

1 - 4 years
Posted: 2019-09-16

Sales/Business Development
Other Roles
Posted On
16th Sep 2019
Job Ref code
Job Description
Job Description :

**Our Client is an established company in Singapore, who is seeking to recruit Helpdesk Officer (Call Center) to join their Customer Service Team.
Helpdesk Officer (Call Center) - 1 year Direct Contract (Renewable/ convertible based on performance)
Job Description
  • Provide customer support and technical issue resolution via phone and other electronic medium
  • Gather the customers information and determine the customers issue by analyzing the
  • symptoms and diagnose the underlying problem
  • Apply possible & available solutions and management tools onto identified and established problem (This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus)
  • Acquire understanding of the products or services required for solving issues
  • Record details of enquiries and customer interactions on actions taken
  • Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

Job Requirements
  • Lively, energetic, dynamic individual with friendly disposition
  • Good communication skills
  • Excellent customer service skills
  • Good working attitude and a team player
  • Bilingual in English and one other language
  • Able to work on roster duties
  • Candidates with a passion in customer service are welcome to apply
  • Working hours: comfortable with 12 hours shift on average 4 working days per week i.e. 8am 8pm, 10am 10pm, 12pm 12mn (generally 44hours/week); rest days may not fall on weekends, depending on roster.

JJ Consulting Services
EA Licence No.: 12C6207
  • GCE O Level or equivalent (Preferred)

  • Singapore (Preferred)

About Company

JJ Ryan Consulting was established in 2010 by our Company Director, Jason Ryan. Since that time, we have provided engineering, management and specialist technical services for public and private sector clients globally. We currently have three offices, namely the head office located on the Gold Coast (Queensland), an office located in Melbourne (Victoria) and an office located in Perth (Western Australia). These three offices are the local bases for us to deliver projects throughout Australia as well as internationally. Our business has been built on core values of quality, performance and value. Our technical professionals ensure business advantage for our clients based on deep understanding of the industries in which they operate. Our skilled and experience team think globally and act locally. A significant amount of our revenue is reinvested into Research & Development (R&D) because without such investment, innovation can be stifled. Our mission is to provide high-quality engineering, project management and business consulting services to our clients to ensure sustainable performance of their businesses and assets. Our vision is to be known as a leader within the engineering, project management and business consulting industries. We will always act in a trustworthy and honest manner to ensure that we have a reputation for excellence and consistency. less
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