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Helpdesk Queue Manager

Keywords / Skills : Helpdesk, ticket queues, triage, JIRA, Windows server, network architecture

1 - 3 years
Posted: 2019-06-07

Job Description
QUALIFICATIONS:
  • At least a Graduate of Bachelor’s/College Degree in Computer Science, Computer Engineering, Information Technology, or related courses
  • Familiar with JIRA, Windows server, network architecture
  • Attention to Detail
  • Ability to work in a team or independently

DUTIES:
  • Log and Triage support incidents
  • Checking all the logs produced by various systems (SIEM, Netwrix, etc.)
  • Closely liaise with Business Systems team with regards to tickets that needs to be actioned
  • Ensure that tickets are actioned in a timely manner
  • Track system issues through to resolution within agreed time limits
  • Ensure proper recording, documentation, and closure


About Company

We are a managed Outsourcing Technology company looking for new employees to join our Development Team and work with our client which is an Australian bank undergoing a major digital transformation.
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