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Helpdesk Support Associate

Keywords / Skills : Helpdesk Support, Windows Server, Exchange Server, Server Support, Microsoft Office

0 - 1 years
Posted: 2019-01-13

Industry
IT/Computers - Hardware
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Diploma
Non Degree Tertiary
Posted On
13th Jan 2019
Job Description
Job Descriptions 

He/She will be responsible for performing first level troubleshooting support for problems related to computer hardware/software and application systems. You will provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals. In addition, you are required to perform basic administrative support, asset management and routine IT housekeeping services. Your objective is to ensure the proper running of IT equipment and systems in order.
  • To perform first level troubleshooting of incident tickets 
  • Ability to resolve incident tickets based on service level agreement 
  • Able to work independently with minimal supervision 
  • Able to communicate well with people of various organisation levels 
Job Requirements 
  • Diploma holders with relevant 1 year experiences 
  • Fresher (Basic IT/Internet/Desktop Knowledge) may apply 
  • Emphasis would be given in soft skills, patience and customer handling skills 
  • Good technical support skills 
  • Team player who is IT-savvy and able to multi-task 
  • Able to work independently or small team


About Company

Emerio, an NTT communication company, is a leading IT solutions and services organization with deep roots in South East Asia.

We provide a suite of solutions and a large stack of IT services to our clients in the Banking and Financial Services, Education, Government, Healthcare, Hospitality, and Social Services domains. With over 2,200 employees we have been providing comprehensive ICT solutions, provisioning and management of IT infrastructure and business applications, data analytics, data visualisation and IT professional services for the past 20 years.

Our brand values are REAL. Reliability, Efficiency and Adaptability is the basis of Long-term relationships with our clients.
About Recruiter
Emerio Globesoft
Manager - Talent Acquisition
Emerio GlobeSoft Pte Ltd
Emerio, an NTT Communications company, is your REAL IT services and ...
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