He/She will be responsible for performing first level troubleshooting support for problems related to computer hardware/software and application systems. You will provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals. In addition, you are required to perform basic administrative support, asset management and routine IT housekeeping services. Your objective is to ensure the proper running of IT equipment and systems in order.
To perform first level troubleshooting of incident tickets
Ability to resolve incident tickets based on service level agreement
Able to work independently with minimal supervision
Able to communicate well with people of various organisation levels
Diploma holders with relevant 1 year experiences
Fresher (Basic IT/Internet/Desktop Knowledge) may apply
Emphasis would be given in soft skills, patience and customer handling skills
Good technical support skills
Team player who is IT-savvy and able to multi-task
Emerio, an NTT communication company, is a leading IT solutions and services organization with deep roots in South East Asia.
We provide a suite of solutions and a large stack of IT services to our clients in the Banking and Financial Services, Education, Government, Healthcare, Hospitality, and Social Services domains. With over 2,200 employees we have been providing comprehensive ICT solutions, provisioning and management of IT infrastructure and business applications, data analytics, data visualisation and IT professional services for the past 20 years.
Our brand values are REAL. Reliability, Efficiency and Adaptability is the basis of Long-term relationships with our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases