Responsibilities Be part of a team operating the client's IT helpdesk as the first point of contact to users. Assist users remotely in resolving issues encountered in their daily use of IT systems (e.g. PC Configuration, setup), answering queries concerning usage of standard applications and IT services, and serving request calls (e.g. account creation). Resolve most of the PC client services calls, and be able to troubleshoot effectively, isolate the problem and dispatch the call to the next level, if necessary.
Requirements ITE/Diploma in IT/Engineering or any related field. Entry level Diploma holder with good internship experience will be considered too. Excellent communication skills with high level of customer and people skills. Minimum 1 to 3 years of related working experiences in IT helpdesk troubleshooting.
Interested: Please send your most updated CV in MS WORD FORMAT to firstname.lastname@example.org (mailto:email@example.com) Kindly indicate your availability, current and expected remuneration package. We regret that only shortlisted candidates will be notified.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases