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Helpdesk Support Engineer

Keywords / Skills : Helpdesk Support, Helpdesk Engineer, Helpdesk Support Engineer

1 - 4 years
Posted: 2019-03-05

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
5th Mar 2019
Job Ref code
2311
Job Description


Responsibilities
Be part of a team operating the client's IT helpdesk as the first point of contact to users.
Assist users remotely in resolving issues encountered in their daily use of IT systems (e.g. PC Configuration, setup), answering queries concerning usage of standard applications and IT services, and serving request calls (e.g. account creation).
Resolve most of the PC client services calls, and be able to troubleshoot effectively, isolate the problem and dispatch the call to the next level, if necessary.

Requirements
ITE/Diploma in IT/Engineering or any related field.
Entry level Diploma holder with good internship experience will be considered too.
Excellent communication skills with high level of customer and people skills.
Minimum 1 to 3 years of related working experiences in IT helpdesk troubleshooting.

Interested:
Please send your most updated CV in MS WORD FORMAT to sales@quinnox-solutions.com (mailto:sales@quinnox-solutions.com)
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified.

Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1111100)



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