Description: Position Title: HR Business Partner Office: Kuala Lumpur Major duties and responsibilities Ensure that compensation practices are in compliance with current legislation (pay equity, Employment Act, etc) Using various methods and techniques to analyse & work out propose data based decisions on direct financial, indirect financial and nonfinancial compensations Prepare job descriptions, job analysis, job evaluations and job classifications Participate in salary and labour market surveys to determine prevailing pay rates and benefits Conduct ongoing research into emerging trends, issues and best practices Conduct periodic HR audits and prepare reports Assist in preparing statistics and analysis as and when required Timely preparation and submission of monthly, quarterly & ad-hoc reports for local, regional and statutory bodies Handling of employee medical benefits, i.e. Group Insurances, Outpatient & Dental Skills Experience with labour, comp & ben market surveys Experience in recruitment Adequate knowledge of current Malaysian labour rules and regulations including practical knowledge of staff industrial issues Familiarity with various types of incentives and benefits Experience at least 6-7 years related working experience
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases