Transport provided Direct report to HR Director MNC A F&B company is looking for a HR Consultant/Executive to join their HR shared services team for 6 months. This position will not be renewed. Duties: Implementation of HR policies and procedures and ensure that is in line with the group/regional direction Supports HR operations Review payroll, audits and HR policies, procedure and processes that is consistent with company guidelines and local laws Roll-out Group/Regional HR initiatives and participates in key HR projects Initiates and secures internal HR communication flows and procedures with the line managers Process Mapping and KPI Mapping Requirements: Minimum 4 years of experience Shared services experience is preferred Hands on Adaptable and flexible Please send your resume in WORD format by clicking the apply button below or contact Pearlyn Loke on +65 6701 1514 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1871910 (Loke Wai Peng, Pearlyn).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases