OUR CLIENT is a subsidiary company of one of the largest non-ferrous metal producer in Japan. Under this holdings there are 2 companies, wherein one of the corporation is engage mainly in the manufacture and export of nickel and cobalt mixed sulfide while the other company is first company in the world to successfully employ the highly efficient High Pressure Acid Leaching (HPAL) technology turn low grade nickel, which was once considered as waste.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases