Spring Professional is an international recruitment firm specialising in IT, engineering, finance & accounting, financial services, property & construction, supply chain & logistics, corporate functions, life sciences and sales & marketing.
Selecting the best recruitment partner can be just as challenging as attracting the right talent for an organisation. That’s why at Spring Professional, we adopt a flexible consultative approach to help us understand and support the unique challenges that are faced by each of our partner organisations and candidates.
We provide our clients with more than just recruitment experts. We provide industry specialists. Our knowledgeable and savvy consultants are assigned to employers to develop tailor-made staffing solutions that meet specific professional needs.
We are well positioned to source talent from across the globe, covering many niche disciplines. From experienced staff to management level and senior executives, we specialise in many key areas, sourcing staff for permanent roles.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases