Consultant: Joy Seow- Newly Created Position - Medical Devices - HR Operations
Our client is a renowned US multi-national with an international footprint. There is a newly created role for a HR Operations Manager to be based in Singapore. Reporting directly to the HR Director, you will be responsible for HR operations including talent acquisition, performance management and employee life cycle.
You are responsible for the delivery of HR support services for the Singapore headcount. You are an advisor to business leaders and will recommend HR solutions on employee issues and HR strategies. You will have the opportunity to implement and work on regional HR initiatives and projects.
Successful candidate is degree qualified in HR or related, possess a minimum of 8 to 10 years of professional HR Operations experience with multinational companies. You are a strong communicator and task-oriented person. Ideally, you enjoy working in a fast paced environment. You will have strong knowledge of local legislation and have an eye for details.
To apply, please submit your resume to Joy Seow at email@example.com, quoting the job title and the reference number of JS13612. We regret that only successfully shortlisted applicants will be contacted.
Licence No: 16S8060 Registration No: 1107886
Type of Work: Permanent Region: Singapore Licence No: 16S8060 , Consultant Login
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases