Regional role Travel opportunity Business expansion in the APAC region A renowned pharmaceutical company with global offices is looking for a HR Generalist to support the local office as well as the regional offices. This person will be part of the shared services team. This is an individual contributor role. You will be handling employee data management and work closely with payroll vendors to prepare payroll, ensure timely and accurately transfer to employees. You will be managing HR reports for the Manager and HR BP to review. You are responsible for mobility processes as well. You will prepare HR documents and forms and support HR Projects & Events You have at least 4 years of HR generalist experience. You are a quick learner and is independent. You must be able to work under high pressure and tight datelines. You need to have good stakeholder management and have good communications skills.This role will require you to travel.Regional and shared service experience is preferred but not a must. Please send your resume in WORD format by clicking the apply button below or contact Pearlyn Loke on +65 6701 1514 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1871910 (Loke Wai Peng, Pearlyn).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases