A global engineering and manufacturing service provider is looking for a HRIS Analyst to join their HR team. About the role Work with different business units and vendors to analyze HRIS requirements and implement projects. Assist in the review, testing and implementation of HRIS interfaces, upgrades and patches. Resolving HRIS problems, train end-users on business and system processes Participate in data validation and assist with payroll parallel testing. Research new Oracle functionality to enhance customer usage of HRIS. Develop, maintain and support a variety of reports, documentations and user manuals using appropriate reporting tools. Maintain data integrity in systems by running queries and analyzing data. Develop user procedures, guidelines and documentation for new processes and functionality. About you You have a relevant degree in HR/IT and have a strong understanding of HR processes and translate these processes into HRIS deliverables. You have at least 3 years of working experience with an HRIS application. (Oracle HR, Payroll and/or Advanced Benefits experience preferred). You experience supporting systems implementation and post implementations. You need to be familiar with HRIS, Payroll and Benefits processes, general HR legislations. You have to be able to be able to work on tight timelines and be able to meet deadlines. You have good communication skills and is able to communicate with people of different seniority and across different business units. You are also a good team player. Please send your resume in WORD format by clicking the apply button below or contact Pearlyn Loke on +65 6701 1514 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1871910 (Loke Wai Peng, Pearlyn).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases