MK CS the creative talent search & headhunting hub, is a multi-dynamic company established exclusively for providing manpower resources globally to all business industries.
MK CS provides diversified human resources, training and management consultancy to global clients by associating with international consultants and affiliations.
MK CS accompanied with smart professional human resource consultants with power of thinking and act beyond the client's requirement to provide workforce strategy and quickest solutions for their immediate productive manpower needs. As such we are most trusted, reliable and multi industries experienced recruitment partners for most multinational corporations and local organizations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases