IT Recruitment & Talent Search: Only Thing we think about

A multi-award winner which was voted the best recruitment agency for IT & Engineering positions in Singapore by HRM Asia Awards 2016. We have been providing technology talent management solutions in Singapore since 2007. As the technology experts, we have an enviable position as one of Singapore’s most reputable technology recruitment agencies.

Incident Manager (Cybersecurity)


Keywords / Skills

Cyber Security,Vendor Management,Risk Management,Project Management,Scripting Language,Incident Management,Change management

Job Description


An exciting opportunity for Incident Manager to manage the Cyber security incidents and threats.

He/She needs to assess and triage incidents and threats and manage / track them from opening to closures.

Mandatory Skill-set
  • Degree in Information Technology, Computer Engineering, Computer Science Or Information Systems;
  • Has 5 years of work experience in cybersecurity operations and support and 3 years in a lead role;
  • Knowledge in network protocols, operating systems, web technologies and scripting;
  • Experience in Stakeholder management, Vendor management, Incident & Change management, Risks and Issue Management;
  • Ability to drive and motivate the team to meet tight deadlines;
  • Strong, dynamic, eager with strong customer service skills;
  • Must be result oriented and ensure that Service Level Agreements are met and proactively suggests in service improvements;
  • Strong leader with strong interpersonal and communication skills.
Desired Skill-set
  • ITIL certified;
  • GIAC certifications.
Responsibilities
  • Manage the overall incident management service desk within Cyber security;
  • Work closely with other IT team and vendor relationship to ensure the overall service delivery as per Service Level Agreement (SLA);
  • Responsible for risk management, issue management, incident management and overall escalation/ risk mitigation of overall services;
  • Provide KPI reporting and data trends analysis on incident and problem ticket metrics for service improvement;
  • Keep all stakeholders updated and proposed any improvements continually;
  • Identify and prioritize the root cause of issues and check that they are resolved in timely manner;
  • Take on hands-on role by managing urgent, escalated and complex incident issues;
  • Assist in overall Governance, Audit and overall resolution on service management within the regulatory framework;
  • Perform checks and review to ensure that service and business level agreements are met;
  • Develop effective and workable framework for managing and improving IT support in the organization.
Should you be interested in this opportunity, please send your updated resume to apply@sciente.com at the earliest.

Confidentiality is assured, and only shortlisted candidates will be notified.

EA License: 07C5639

Company Name

Sciente International Pte Ltd

Industry

Government / Public Sector/ Defence

Function

IT

Role

• System Analyst/Tech Architect • System Administrator

Ref Code

JD#5128

Posted On

24th May 2019

About Sciente International
 
Established in early 2007, we are a multi-award winning ISO 9001:2008 certified Technology Recruitment & Talent Search Specialist.

Our team is self-driven with dreams, uncompromising values and a purpose.

We are led by diverse, passionate, professional & ethical leaders from IT industry with deep technology & industry domain knowledge. Every member of our team has an excellent track record in making a difference in the industry within a high performance environment. Our laser-like focus in technology within chosen industries, coupled with our consultative approach through client alignment methodology adds immense value to our clients and makes us very unique in the market place.

For us, partnership with clients, accuracy in the right match and quick turn-around time are everything. Professionally, we strive to be the largest firm in “Technology Talent Search & Recruitment”.

Our passion is to create a high performance venture with a difference and in doing the right things based on our core values. We are absolutely committed to deliver beyond satisfaction to make a real impact to our Clients’ business and to make a difference in the Community we live in.

At Sciente International, in brief, we make our clients’ lives easier in the area of Technology Talent Acquisition and IT Talent management solutions.

Lastly, being a member of a hybrid Sciente organisation, our successful & profit making business sponsors the social innovations and community services to achieve an objective and a purpose, which are much larger than business.

To know more, please visit www.scienteInternational.com

EA license no. 07C5639


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