MoneyLion Malaysia aims to revolutionize retail finance with big-data predictive analytics and cutting-edge software development practices. We ingest and apply large arrays of non-traditional data sources to measure and improve financial processes for both sides: the financial institutions and the client user-experience.
MoneyLion is a technology-enabled lending institution focused on helping all consumers gain access to credit. At MoneyLion we feel passionately that everyone should have a clear path to better financial products. We use data to offer better financial products to all Americans. By rewarding financial responsibility, providing top-notch customer assistance and offering insightful financial education tips we aim to positively impact our customers and enable them to better their financial health.
MoneyLion uses innovative machine learning based algorithms and big-data analytics to programmatically underwrite better loans at affordable rates. MoneyLion’s product offerings include installment loans, line of credit, pre-paid debit cards and point-of-sale consumer and merchant financing opportunities. MoneyLion currently operates in all 50 states of America.
MoneyLion is a fintech company backed by leading venture capital firms and angel investors, many of who have run Wall Street’s most venerable financial institutions. Leadership at MoneyLion consists of seasoned veterans from institutions such as Goldman Sachs, Citadel, and Credit Suisse.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases