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INFORMATION TECHNOLOGY/COMPUTER SCIENCE GRADS - TECHNICAL SUPPORT/HELPDESK JOBS

1 - 4 years
Posted: 2019-09-17

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Posted On
17th Sep 2019
Job Ref code
9525154
Job Description
Job Description :

RESPONSIBILITIES:
  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.


POSITIONS AVAILABLE:

CONSUMER ELECTRONICS (TSR TIER 1)

PHP 16,000 to PHP 27,000 packaged pay plus monthly performance bonuses on top of packaged salary and HMO.
  • Candidate must possess at least a High School Diploma. Preferrably graduated college or reached college level.
  • Candidate should have a natural interest in consumer electronics.
  • No previous work experience required.
  • Good English communications skills are required.
  • Candidate must be willing to work in Pasig City.


GAMING TECHNICAL SUPPORT (TSR TIER 1)

PHP 16,000 to PHP 20,000 packaged pay plus monthly performance bonuses on top of packaged salary and HMO.
  • Candidate must possess at least a High School Diploma.
  • Candidate should have a natural interest in gaming technology (gaming consoles, gaming software, etc.).
  • No previous work experience required.
  • Good English communications skills are required.
  • With at least 35wpm typing skills.
  • Candidate must be willing to work in Pasay City.


DIGITAL PRODUCTS TECHNICAL SUPPORT (TSR TIER 1)

PHP 15,000 monthly basic plus performance bonuses on top of packaged salary and instant HMO.
  • Candidate must have at least finished 2nd year of college with no back/failed subjects
  • Good English communications skills are required.
  • Candidate must be willing to work in Alabang.


FINANCIAL SOFTWARE TECHNICAL SUPPORT (TIER 2) - LIMITED SLOTS (Pls email your resume first to april@siegensolutions.com with position as the title)

Pay range for Representative Level: PHP 19,000 - PHP 32,000
Pay range for Specialist Level: PHP 33,000  PHP 42,000
  • Applicant must have any one (1) of the following backgrounds:
    • 1 year Database Management (example: SQL, Linux, Excel)
    • 1 year INVESTMENT BANKING experience
  • Applicant must have a Bachelor's Degree in any course. Undergraduates are also welcome to apply as long as applicant has at least 1 year TSR experience.
  • Applicant must be willing to work in Taguig City.


WE HAVE 2 INTERVIEW CENTERS AVAILABLE:
1) PASAY INTERVIEW CENTER: 3rd Floor Empire Centre Mall, EDSA corner Taft Avenue, Pasay City

DIRECTIONS: Take the MRT or LRT and go down at EDSA-Taft station. Go to the side of Taft Avenue on the opposite of Metropoint Mall (Taft side, NOT EDSA side of Metropoint Mall). There would be a short walk towards EDSA, turn right on Taft corner EDSA. When you see Savemore on the right side, that is Empire Centre Mall. SIEGEN is on the 3rd floor.

2) QC INTERVIEW CENTER: Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon City
DIRECTIONS: Take the MRT and go down at GMA7-Kamuning station Southbound side. Walk along the sidewalk of GMA7 adjacent to EDSA. Turn right to Timog Avenue. When you reach the GMA7 gate along Timog, cross the street towards the white building with UnionBank and Veterans Bank at the first floor. That's Cabrera 1 Building. SIEGEN is on the 2nd floor.

About Company

DIRECT HIRES. FULL-TIME POSITIONS.Top 10 BPOs, 100+ locations, 100+ positions, 20,000+ vacancies. Siegen Solutions partners with organizations across Metro Manila to optimize talent attraction and retention while simultaneously providing individuals with significant opportunities to realize their professional aspirations and achieve personal success.HIGH SALARY. WORLD-CLASS BENEFITS.We help ambitious, young people like you get in an industry that will catapult your career. The BPO industry is instrumental in getting the Philippines slowly but surely up as the 16th largest economy in the world by 2050. We'll help you get in that industry while it's still early. Start with a high salary and world-class benefits.YOUR SUCCESS IS OUR BUSINESS.We are in the people business. We exist to help you realize your career goals. We help prep you up to give you the confidence to ace your job interviews. We don't stop until we find the right job match for you.Siegen Solutionswill help you sort out which BPO company and account will most likely hire you given your qualifications. We at Siegen Solutions know the current openings. We know the qualifications needed. We know where you'll be needed. We know where you'll be wanted.ONE-DAY DIRECT-HIRE JOB APPLICATION PROCESSINGGet interviewed and profiled for multiple BPOs in just one location. Go through your exams and your final interview on the same day.SIEGEN SOLUTIONS complies with all Government and DOLE requirements.WE HAVE 2 INTERVIEW CENTERS AVAILABLE:QC INTERVIEW CENTER:Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon CityPASAY INTERVIEW CENTER: 3rd Floor SM SAVEMORE at Empire Centre Mall, EDSA corner Taft Avenue, Pasay CityTRUNK LINE: +63(2)287-1135MOBILE:+63 (995) 5831068EMAIL: jobs@siegensolutions.comWEBSITE: www.siegensolutions.comOPEN: Mon-Fri, 9:00AM-5:00PMWe offer jobs in the following sites:- Pasig City- Quezon City- Mandaluyong City- Makati City- Marikina City- Manila City- Muntinlupa City- Paranaque City- Pasay City- Taguig CityIMPORTANT: PLEASE APPLY VIA JOBSTREET TO GET AN INTERVIEW SCHEDULE FOR THE SPECIFIC POSITION THAT YOU ARE APPLYING FOR.FOR ENTRY-LEVEL POSITIONS, THERE ARE 3 WAYS TO APPLY (PLEASE JUST CHOOSE 1):Option 1: Apply via Jobstreet (recommended)Option 2: Walk in to our office with 3 copies of your resume, Mon-Fri at 9:00AMOption 3: Fill up our online application form: http://goo.gl/forms/XALMcnaZjpf9Oi9e2
About Recruiter
Aya Montebon
Managing Partner
Siegen HR Solutions Inc
...
Skills I hire for BPO
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