• Manage the Infrastructure operational support (L2/L3) team with greater than 10.
• Regularly interact with client on operational issues.
• Co-ordinate with offshore/onshore counterpart to resolve issues.
• Take ownership and make decisions in critical incidents.
• Monitor / rebuild the installation of new / existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Install and configure systems such as support infrastructure applications or asset management applications.
• Develop and maintain installation and configuration procedures.
Infosys is a leading provider of next-generation consulting, technology and outsourcing solutions. We are dedicated to helping organizations, in over 30 countries; build tomorrow’s enterprise and advance the way the world works. That's why Forbes ranks us 19th among the top 100 most innovative companies. Our 150,000+ employees partner with clients to transform their business - one conversation; one idea; one insight at a time. While we are at it, some things remain unchanged: the unwavering ethics, transparency and respect behind everything we do. We will always be a company powered by intellect and driven by values. So, if your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases