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  Job Summary
   
  Job title :
infrastructure Technical Specialist
  Company:
Infinite Computer Solutions Inc
  Location
Singapore
  Experience
5 - 7 years
  Key Skills
Change and ITIL
  Category
IT
  Role
• Configuration Mgr/ Release Manager • Project Co-ordinator
  Posted On
12th Oct 2018
Company Profile
  About Us

 

Infinite Computer Solutions Ltd. provides technology based business process solutions, next-gen mobility solutions and product engineering services, specializing in the Healthcare, Banking & Finance, Telecommunications & Technology and Media & Publishing industries, for Fortune 1000 companies. Their solutions build on proprietary industrial frameworks that significantly reduce work effort and cost while providing faster go-to-market speeds and nimble responses to market dynamics, a solution they call Platformization�. Infinite has over 5,000 employees and 8 global delivery centres. Established in 1999, Infinite today is a publicly listed entity headquartered in Bangalore, India, with an expanse across three continents, a diverse employee base and over 50 premier clients, including several leading Fortune 1000 companies. The journey so far has been as remarkable as it has been definitive.
   
  Job Description
  Responsibilities

• Act as a focal point for the Change Management process within assigned account enforcing Change Management policies and rules.

• This includes:

o Lead times

o Closure of records

o That backout and Contingency Plans exist

o Impact statements are defined

o Data quality

o Test plan is in place

o Changes can be traced to an initiator

o Appropriate approval has been given

o Change checklists have been completed

• Enforcing the process within the assigned account through use of Technical Review Board or change meetings.

• Chair Technical Review Board or change meetings, prepare agendas and minutes where appropriate.

• Approval or rejection of all changes

• Conduct Post Implementation Reviews to investigate issues and escalate where necessary.

• Identifying the need for improvement to the Change Management process.

• Coordinating technical assurance of changes as required.

• Manage / escalate process issues.

• Ensure process compliance in line with corporate guidelines.

• Participate in annual compliance checks.

• Define authority levels for process participants on assigned account.

• Ensure that work instructions are kept up to date.

• Identify areas of the business that do not conform to the Change Management process.

• Highlight problems and issues requiring escalation (to the Manager, Change Management).

• Identify change trends and communicate to Manager, Change Management.

• Keep up to date with internal and external business changes.

• Assist with training in particular change tool when required.

• Report on Change process compliance via RCA and PIRs on all failed changes.

• Ensuring the change has been technically assured - Reported through RCA and PIRs on all failed changes.

• Ensure that data and reports are retained and accurate to meet account audit requirements.

• Be contactable during business hours and required to carry an supplied mobile phone.


Education :

Bachelor's Degree or equivalent in Computer Science/Information Technology

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