Headquartered in Singapore, the company is a premium IT infrastructure provider, focusing on end to end solutions. With 40 years of success as a technology solution provider and enabler of business in over 16 countries across 4 different continents, it continues to position itself to meet the needs of tomorrow while bolstered by their solid track record. We are representing the Singapore office hiring for:
Account Manager (Enterprise | Service Provider | Government, Transport & Utilities)
• Operate as lead point of contact for any and all matters specific to customer
• Forecast and track key account metrics
• Develop trusted advisor relationship with key accounts, customers, stakeholders and executive sponsors
• Responsible for new customer / market development
• Motivate and lead the team to meet and exceed sales target
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Assist with high severity requests or issue escalations as needed
• Degree / Diploma in Electronics / Telecommunications Engineering / Computer Science or equivalent
• Able to work independently, self-motivated and work under pressure to meet deadlines
• Minimum 2 – 3 years proven track record of sales and account management
• Pleasant personality, excellent presentation, communication and interpersonal skill
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Written and verbal fluency in English and additional language is an advantage.
• Experience in development and execution of major accounts, delivering client focused solutions based on customer needs would be an added advantage
• Good industry knowledge, customer relationship skills and business acumen
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases