Candidate must possess at least Diploma/Degree in Computer Science/Information Technology or equivalent.
Minimum 8 years working experience with PolisyAsia/PolisyM system in application development related on all functional areas (policy/claims/Finance/interfaces).
Strong knowledge of SMART400 and BO development skills.
Sound knowledge of business acumen and organization awareness.
Strong management and leadership skills.
Familiar with system development life cycle.
Familiar with Microsoft Office (Excel, Words).
Strong problem-solving and analytical skills.
Effective communication, writing and good interpersonal skills.
Independent and able to work with minimum guidance.
Self-planning capability and strategic orientation.
Team player, able to work under pressure & meet deadlines.
Responsible for the development and maintenance of the general insurance application (Polisy/Asia system) and any interface with business partners, in house systems and regional systems.
Responsible for the user requirement, end to end feasibility studies, time and effort estimates, and the establishment and implementation of new development or enhancement of the application, systems, and programs to support business needs.
Responsible for managing timely deliverables for assigned projects /system changes follow system development lifecycle.
Leads and manages the PolisyAsia application development teams and activities associated with project development/implementation and change requests as assigned.
Consults and works with other team member to coordinate activities on project and change requests development and implementation.
Provides support, guidance and training to team members and staffs.
Responsible to ensure IT change and release control management meet audit guidelines.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases