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IT Application Production Support Manager

Keywords / Skills : IT Application Production Support Manager

3 - 6 years
Posted: 2019-01-03

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/Programmer
Posted On
3rd Jan 2019
Job Ref code
816
Job Description


Description: Key Objectives

The Production Support Manager plays a leading role in ensuring stable, consistent and effective delivery. He/she will be required to interface between Delivery and the Business through appropriate expectation setting as well as communication on a timely manner.
Manageday-to-day support to ensure smooth operations and performance for application systems under his/her charge. Ensures that the right processes are being adopted in providing Level 2 and Level 3 application support Skills
  • Understand Software Development Life Cycle (SDLC) and/or Agile with experience working with business users, various IT teams and vendors.
  • Excellent team player with the ability to communicate across all levels and nationalities within the organization.
  • Positive attitude and able to work under pressure.
  • Excellent technical troubleshooting skills.
  • Strong interpersonal and communication skills. Excellent written and verbal communication skills.
  • Has high energy levels, is a proven self-starter and works well under pressure.
  • Ability to work independently on assignment of moderate to high complexity.
  • Ability to work through demanding periods, and work beyond normal office hours to get the job done to tight deadlines.
  • Ability to communicate and influence internal colleagues.
Experience
  • Experience in managing an application support team.
Qualifications

Degree in Computer Science, Information Technology, Computer Engineering.
Has at least 3 years of relevant experience in Application Production Support management.
Experience in a similar role is acceptable in lieu of a tertiary qualification.
PMP and ITIL certifications.
Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring.



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