IT Asset Management Analyst - Perm/End-user A global leading organization is looking for an IT Asset Management Analyst for their global projects. This is an exciting position with great exposure to large scale projects and learning experience. Competitive salary package with guaranteed 13th month and attractive variable bonuses. Career progression with exposure to be groomed to a lead position. Your key responsibilities will be, but not limited to: Sourcing and provisioning IT equipment and ensure usage of these equipment. Manage IT Asset across hardware and software areas. Update accurately on asset Configuration Management Database (CMDB). Ensuring compliance of IT asset management processes. Vendor management on Service Desk and Desktop team. Involve in multiple projects including: gathering business requirements, analysis on operations report, collaboration between different teams. Key requirements: 6-8 years of experience in operations of IT in large set up. Experience in using IT Service Management (ITSM) tools. Certified in ITIL, PMP/CITPM, SNOW will be an advantage. Team player with good communication skills. Proactive working attitude with customer centric environment. Please send your resume in WORD format by clicking the apply button below or contact Helen Nguyen on +65 6701 1519 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1660747 (Nguyen Ngoc Thanh Hien).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases