Provide PC helpdesk support for all users in APAC.
Troubleshoot and maintain PC-related hardware, printers, network equipment, servers and routers.
Responsible for installation, configuration, administration and maintenance of servers and network.
Monitor the performance of servers and network equipment and make recommendation regarding infrastructure upgrades.
Ensures that hardware, software, operating systems and related IT procedures adhere to corporate standard and IT policy.
Manage backup for critical data and system.
Manage Disaster Recovery Plan for APAC.
Track, record and procure IT assets such as servers, desktops, laptop, printers, monitor, etc.
Document and maintain any IT documentation regarding IT infrastructure, procedures, user support issue and resolution.
Collaborate and liaise with vendors in resolving problems or rolling out new services or applications.
Involve and assist any infrastructure related projects.
Dynamics AX system build and refresh tasks.
Vendor Management and assist Head of IT to collate APAC IT budget requirement.
Any other ad-hoc duties/projects.
Diploma/Degree in IT or relevant fields with minimum 3 years of relevant working experience.
Hands on experience with server and network configuration.
Good working knowledge of DHCP, Active Directory and DNS.
Familiar with MS Windows Server administration, MS SQL administration, MS RDS, MS SharePoint and MS Office. Experience in supporting end users for their daily PC usage problem. Familiar with Windows 8 and above.
Strong technical skills.
Ability to work effectively in a fast paced dynamic environment.
Customers oriented and ability to work on tight time-scale.
*We do not charge our candidate any referral fee.*
Kindly send your resume to firstname.lastname@example.org
Ho Tian Tian (Phyllis)
EA Reg No.: R1550354 | Globesoft Services Pte Ltd | EA License No. 12C6296
Globesoft is a leading Singapore-based regional executive search firm that provides professional, bespoke contingency and retained search services as well as staffing solutions for clients across industries including Banking & Finance, Information Technology, Telecommunications, Logistics and Supply Chain.
Our seasoned recruiters have extensive market knowledge, providing a wealth of experience in the full-cycle search for senior level management (Executive Search) including recruitment for temporary and part-time/contracting jobs (Staffing Services).
With our thorough understanding of our clients’ human capital needs, budget and priorities, coupled with our ready access to the most talented individuals in the market, we are able to deliver exceptional value to our clients. This has successfully made Globesoft a reliable and trusted partner to our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases