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Keywords / Skills : End User Support, Devices, Windows, Laptop Support, Vendor Management

5 - 10 years
Posted: 2018-08-14

Nationality
Singapore
Industry
Any
Function
IT
Role
Technical Support Engineer
ERP, CRM - Support Engineer
Education
Bachelors
Degree
Diploma
Non Degree Tertiary
Posted On
14th Aug 2018
Job Description
  • Take ownership of End user devices standards and roadmap such as Windows lifecycle, Desktop/laptop lifecycle 
  • Ensure compliance of end user devices as per company IT policy 
  • Engage with end users to ensure roll out of various company initiative to end user devices 
  • Manage vendor to provide support to senior management 
  • Interacting with users, vendors and customers

Requirements
  • Diploma or Degree in IT/Computer Engineering/Computer Studies 
  • 5 - 6 years hands-on/management experience as an end user devices support in an enterprise environment (more than 1000 users). 
  • Strong experience in engaging with senior management in a large company 
  • Strong experience in managing vendors to deliver end user experience 
  • In-depth knowledge of O365, Windows Desktop OS, Microsoft Active Directory, Windows File sharing, Desktop Antivirus, Wireless Technology, Basic Networking knowledge, Office Automation Software e.g. MS Office, MS Outlook, IE Browser, Printers and PC Laptop, Desktop and Workstation setup and troubleshooting. 
  • Professional certification in MCP/MSCE/MCSA, CCNA and ITIL v3 are advantageous 
  • Team player with good communication and interpersonal skills


About Company

With a global footprint in over 30 countries, Keppel Corporation leverages its international network, resources and talents to grow its key businesses. It aims to be a global company at the forefront of its chosen industries, shaping the future for the benefit of all its stakeholders – Sustaining Growth, Empowering Lives and Nurturing Communities.

The Keppel Group of Companies includes Keppel Offshore & Marine, Keppel Infrastructure, Keppel Telecommunications & Transportation (Keppel T&T) and Keppel Land, among others.
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