As a IT Field Service Technician, you are responsible for providing technical support services for desktop PCs, notebooks, printers, network, telephone, tool installation, office/manufacturing software applications and all other IT devices and systems. This candidate must have technical breadth and depth, able to exhibit innovative/creative thinking, embrace team participation, and meet/exceed clearly defined SLA levels.
Understand how to install equipment and/or device specific software
Know the internal and external contacts for hardware support and build positive work relationships with these groups and individuals
Have an understanding of what the intended purpose for a specific machine is and how to best configure the software and hardware if its intended task(s)
Understand what common problems arise with the system and how to resolve these issues
Maintain a strong understanding of the Network Operations Centers’ role in supporting manufacturing and demonstrate a firm knowledge of the NOC escalation flow
Having a functional knowledge of the semiconductor manufacturing applications in order to effectively support the manufacturing environment.
Work in a 12-hour compressed shift to ensure all provisioned items are at healthy operational condition.
Device provisioning (Personal computer and mobile device, network and telecom setup, and computer accessories)
Audio-video systems provisioning (Conference room projectors and sound systems, TV, Signage and Live Feed solutions)
Server preventive maintenance (disk defragmentation, administration of security and service patches)
Performs system recovery based on incident calls and under guidance from established documents and subject experts
Performs isolation and cleansing of virus contaminated devices
Performs spare parts inventory and storage management
Certificate/Diploma in Computer Information Systems, Computer Science, Computer/Electrical/Electronic Engineering or equivalent experience is required.
Experience, Skills, Knowledge and Abilities
1-3 years of experience in a similar capacity; supporting Helpdesk/ NOC services in a manufacturing environment. A good understanding of the Micron manufacturing environment is a definite advantage
Have working knowledge of different types of computer hardware such as:
Personal Productivity Equipment which includes mobile devices such as iPhone, BlackBerry, iPAD.
Multi Function Printers
Have working knowledge in telecom and network equipment installation, maintenance and troubleshooting such as :
Network switches cable patching
Digital/ IP Phone
Willing to work in a team environment to work towards a common goal; possess the commitment to do whatever it takes to accomplish the goals and objectives of the site.
Willingness to work on any scheduled shift work.
Be self-motivated and a self-starter with the ability to consistently achieve desired results and take initiative on priority issues; and have good multi-tasking capabilities with the ability to manage multiple deadlines effectively.
Good oral and written communication, strong analytical and problem solving, and strong task management skills.
Micron Technology is a world leader in innovative memory solutions that transform how the world uses Information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio, and are the only company that manufactures today’s major memory and storage technologies: DRAM, NAND, NOR, and 3D XPoint™ memory.
Micron Technology is a global leader in the semiconductor industry. For 40 years, Micron has dedicated itself to collaborating with engineers that drives innovation and transforms what’s possible.
Micron is strategically located in Singapore to efficiently and effectively accommodate its Asia customers, while also serving as the base of worldwide operations. Micron continues to expand its presence here, reflective of the fast-growing and expanding opportunities to serve its customers throughout the region
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases