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IT Help Desk Technician

Keywords / Skills : working knowledge of office IT system, and remote control, Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues

2 - 3 years
Posted: 2018-10-12

Industry
IT/ Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Education
Bachelors
Degree
Posted On
12th Oct 2018
Job Description
Job brief

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

Requirements

Proven experience as a help desk technician or other customer support role

Tech savvy with working knowledge of office IT system, and remote control

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Proficiency in English

Excellent communication skills

Customer-oriented and cool-tempered

Diploma holder and above. (or in lieu of certification, anyone is able to do/experienced in the above jobscope)



About Company

Staffing and Search - Recruitment company
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