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IT Helpdesk L1 Support

Keywords / Skills : "IT Helpdesk", "End User Support", Technical Helpdesk, Help Desk

1 - 3 years
Posted: 2019-02-13

Industry
IT/Computers - Hardware
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
13th Feb 2019
Job Description
Our client, a reputable American MNC, are looking for passionate individuals to join their team for IT Helpdesk / Service desk support.

The Job Description are as follows:
  • Level 1 to 1.5 Technical Support to users over phone on technical issue or, if needed, via remote assistance tool and emails for their workstations (desktop / laptop, etc.) and for work applications, printer and network issues, etc. 
  • Issue / incident management via ticketing system (escalation, tracking and resolution), coordinating of vendors and onsite technical team 
  • Maintain updates on contacts for customer, vendor, management, etc. 
  • Installation of software and troubleshooting related problem and applications, OS support – configuration, Reinstallations etc., 
  • Updates of system and anti-virus management 
  • Download, test and update critical patches 

Requirements:
  • 1 year Experience doing Helpdesk Support in End User Computing (EUC) Environment 
  • Relevant IT expertise and skills for different OS (Windows, Mac and Linux) would be advantageous. 
Benefits: 
  • 24 x 7 shift work, 12 hours shift and office hours on a rotational basis with Shift Allowance at $180 per month 
  • All Nationalities are welcome 
  • Work Location is at Depot Road 
  • Salary range from $1800 - $2400 
  • 1 - 2 years contract period


About Company

Xcellink Pte. Ltd. is a leading Recruitment,Placement and IT Outsourcing Company. Xcellink provides Manpower and IT professionals and services to various multinationals and local corporations in both Singapore and Malaysia. It is a world of opportunities at Xcellink. We are looking at professionals like you and if you are interested in this position, join us by submitting your resume for this position. Please visit our company website at http://www.xcellinkgroup.com

License No. 03C5577
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