Our client, a reputable American MNC, are looking for passionate individuals to join their team for IT Helpdesk / Service desk support.
The Job Description are as follows:
Level 1 to 1.5 Technical Support to users over phone on technical issue or, if needed, via remote assistance tool and emails for their workstations (desktop / laptop, etc.) and for work applications, printer and network issues, etc.
Issue / incident management via ticketing system (escalation, tracking and resolution), coordinating of vendors and onsite technical team
Maintain updates on contacts for customer, vendor, management, etc.
Installation of software and troubleshooting related problem and applications, OS support – configuration, Reinstallations etc.,
Updates of system and anti-virus management
Download, test and update critical patches
1 year Experience doing Helpdesk Support in End User Computing (EUC) Environment
Relevant IT expertise and skills for different OS (Windows, Mac and Linux) would be advantageous.
24 x 7 shift work, 12 hours shift and office hours on a rotational basis with Shift Allowance at $180 per month
Xcellink Pte. Ltd. is a leading Recruitment,Placement and IT Outsourcing Company. Xcellink provides Manpower and IT professionals and services to various multinationals and local corporations in both Singapore and Malaysia. It is a world of opportunities at Xcellink. We are looking at professionals like you and if you are interested in this position, join us by submitting your resume for this position. Please visit our company website at http://www.xcellinkgroup.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases