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IT Helpdesk Support

Keywords / Skills : IT Helpdesk Support, IT Helpdesk, IT support, Information technology, Service desk, Helpdesk, Technical support, LAN, WAN, AD, file server technology

1 - 4 years
Posted: 2019-09-13

Nationality
Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
Recruitment/Staffing/RPO
Function
IT
Role
Technical Support Engineer
Posted On
13th Sep 2019
Job Ref code
7491202
Job Description
Job Description :
  • Gross Salary up to S$3000/ 1-year Contract
  • 4 Days Work/ 11 Hour Shift (include Weekend)
  • Orchard


Job Description:
  • Ensure that customers receive the IT support they need for IT incidents and service requests by phone, email and ticketing system.

Responsibilities:
  • Provide high quality customer service to customers by building relationships and trust through appropriate communication and responsive services.
  • Supporting customers via the phone, live-chat and ticketing system.
  • Troubleshoot technical problems and properly documenting all customer requests via a ticketing system.
  • Provide support for all IT related needs such as:
  • Software and hardware installations, support, and troubleshooting, including Microsoft enterprise products and business specific applications
  • Wireless device support and troubleshooting, mostly Apple and Android products
  • Single-user networking issues
  • Common Printer related issues
  • Authentication requests/issues
  • Leveraging the knowledge database as part of the troubleshooting workflow to resolve issues consistently or appropriately escalate cases to the next tier of support.


Requirements:
  • Minimum a diploma holder or equivalent with 1 years experience in an IT related role or IT Service Desk environment
  • Willing to work one weekend per week
  • Working knowledge of Windows environment, VPN
  • Working knowledge of LAN, WAN, AD, file server technology and ITSM procedures
  • Excellent customer service and communication skills in both the English and Chinese language
  • Ability to work effectively in a team environment.
  • Possesses strong multi-tasking capabilities.
  • Comfortable communicating with global customers.
  • Must be comfortable working in a call centre environment.


Other information:
  • Location Orchard
  • 1-year contract with completion bonus
  • Work day (Include Weekend)


For the first couple of weeks, the employee will be on 5-day work week from 9am to 6pm.

Once the employee has completed his training, he will be on 11-hour shift, either from 8am-7pm or 7am-6pm (4 days per week)

Able to work weekends (~2 weekend days per month). For every weekend day, will be compensated with weekend work allowance

For quicker processing of your email application, please indicate Position Title in the subject heading of email by sending in your updated rsum (in Microsoft Word format) to Lee Shu Ting at or Click APPLY NOW button to apply.
We regret to inform that only shortlisted candidates will be notified.
By submitting any application or rsum to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
Lee Shu Ting | Reg No: R1878874 | EA No.:05C3451



About Company

Founded in Singapore in 1990, Achieve Group is a multi award-winning organisation and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.With offices in Singapore, Malaysia and Hong Kong, Achieve Group offers a full suite of Talent Acquisition and HR Consulting solutions for your company's HRM needs. As the experts in talent recruitment and human resource engagement services, we pride ourselves on the timely delivery of these services through our team of dedicated and experienced professionals.As a progressive organization that firmly believes in the pursuit of excellence, Achieve Group is always constantly evaluating and seeking to improve ourselves to fulfill our mission, because we believe that 'Your SUCCESS is our ACHIEVEment'!
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