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IT Operations Manager (Application)


Job Description

An exciting opportunity to be part of Information Technology (IT) Application support team to deliver, implement, management and support the overall Application Architecture Landscape within the organization.
Requirements:
  • Degree in Computer Science, Information Technology, Computer Engineering; 
  • Has at least 5 years of relevant experience in Application Support and Operations; 
  • Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring; 
  • Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk; 
  • Experience in IT end-to-end procurement process (i.e. budget approval, tender/quotation, purchase requisition, invoice tracking and verification); 
  • Excellent team player with the ability to communicate across all levels within the organization; 
  • Positive attitude and able to work under pressure; 
  • Excellent technical troubleshooting skills; 
  • Strong interpersonal and communication skills.
Desired Skill-set
  • PMP and ITIL certifications.
Responsibilities
  • Responsible to provide application support in all stages of the Information Technology (IT) application life cycle; 
  • Responsible to handle change requests, service request and incident tickets; ensuring proper ownership and closure of these request/tickets; 
  • Responsible to create and secure appropriate approvals for planned and adhoc system changes; 
  • Involve in user and system support during and post system implementation; 
  • Support IT audit activities when required. 
  • Manage the vendors service quality, contract and support standard in accordance to corporate policies and guidelines; 
  • Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system up-time; 
  • Collaborate with architect, application delivery teams to drive ITIL best practises through automation and Agile methodology; 
  • Ensure compliance to the corporate standards, policies and guidelines related to the application services; 
  • Maintain hardware and software assets, annual asset stock take; and to inform management on need for technology refresh before assets are end-of-life; 
  • Manage, support and track IT changes activities; provide monthly IT application and operations statistics.
Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639
Key Skill(S)
Project Manager, Project Management, Project Costing, Project schedule, Agile, Workstream, Portal, Stakeholder Management, IT Operations, IT Change Management, ITIL, Problem Management, Deployment

Company Name

Sciente Consulting Pte. Ltd.

Industry

Function

IT

Role

• Project Leader/Project Manager • System Analyst/Tech Architect • Configuration Mgr/Release Manager

Education

Bachelors/ Degree

Ref Code

JD#6747

Posted On

25th Feb 2021

About Sciente Consulting
 
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

To know more, please visit www.scienteconsulting.com


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