IT Program Manager – 12-months Contract - Procure-to-Pay Implementation Manage end-to-end project management and global implementation of Procure to Pay solution. Oversee the overall implementation and execute accordingly to master project plan, and Stakeholder Management Act as a mentor and support the project team Developing and implementing strategy for the program team, including developing a robust risk mitigation plan Manage the overall project plan and act as key point of contact between internal and external stakeholders/vendors to support a successful global implementation The ideal fit comes with: Extensive experience within system architecture and integration More than 3 years within a senior leadership role Implementation experience in P2P or ERP, coupa/Oracle or at least IT roll-out Experience of program and project management within IT Please send your resume in WORD format by clicking the apply button below or contact Rosette Chong at +65 6701 1513 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1658433 (Chong Xinmei).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases