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IT Service Desk

Keywords / Skills : IT Service Desk; IT Helpdesk Engineer; IT Service Desk; Technical Support Engineer

1 - 2 years
Posted: 2019-05-16

Nationality
Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Posted On
16th May 2019
Job Description
RESPONSIBILITIES:
  • 1st Level telephone and other media contact support
  • Compliance to regional Call Handling procedure
  • Strive for a high level of first contact resolution
  • Deliver consistently high levels of customer service
  • Accurate documentation of calls and cases
  • Manage time and workload to meet predetermined service levels
  • Maintain data accuracy in service Now tool through contact validation
  • Assign problem incidents and request tasks to the correct provider group
  • Follow up Service Now incidents and requests to completion
  • Perform appropriate diagnostics to initiate problem management workflow process
  • To become multi-skilled as workload changes occur within the Service desk
  • To discover and document process and procedures which need to be published to the
  • team or on Service Now Knowledge base
  • Respond to and resolve customer requests, in relation to software, hardware and network
  • operations difficulties by providing fast, efficient and friendly customer service.
  • Demonstrate professional behavior in accordance with agent scorecard


About Company

Founded in 2005, Enggsol Pte Ltd is a specialist in IT and Engineering recruitment firm. Since then, we have grown and gained a highly respected presence in the local Singapore recruitment industry for sourcing of quality candidates. We work closely with our Clients, their management and HR teams, servicing diverse industries including Accounting and Finance, HR and Administration, Engineering, Information Technology, Sales and Marketing, Customer Service, Logistics, Hospitality and Telecommunications.

Enggsol Pte Ltd has helped thousands of people in successfully establishing their careers in Singapore. Understanding the nature of our clients business and the requirement for the role and attracting high caliber candidates is what we do best. As we have such a strong focus on person-to-person networking, we frequently discover useful information about industry trends or specific changes at competitive companies and have developed personal links with some of the best people in the industry.

We have a strong focus on person-to-person networking and have developed personal links with some of the best people.Understanding the nature of our clients business, gathering requirements, and attracting high caliber candidates, is what we do best. Companies rely on us to find them high quality professionals for a range of roles in information technology, marketing, sales, accounting and finance.

We have grown in the last 12 years by delivering what we promise and we are often referred by clients and candidates simultaneously. Some of clients have been working with us from the day of our inception and we continue to ensure that the service level we extend to our clients is always at the best.

We are a company that is technologically innovative. We have traditional recruitment methods wrapped around technological innovation to ensure we are always ahead in finding the best talent for our clients.
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