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IT Service Desk

Keywords / Skills : IT Service Desk, Service Desk, Service desk analyst, IT support, IT helpdesk, Technical helpdesk, Helpdesk

2 - 7 years
Posted: 2018-10-22

Nationality
Philippines (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Bachelors
Degree
Masters
Post Graduate
Posted On
22nd Oct 2018
Job Description
Provide Technical Support to Customers on 24 / 7 availability (Fluent in English) - International Call Taking experience.

Handle issues related to Customer Technical issues ranging from Simple PC Related problems to Application related issues.

Basic ticketing of all types of issues using appropriate CRM Toolset

Globally monitor, triage and escalate all system problems.

Assist with other computer operations activities as required.

Provide support to remote users (using Remote Connectivity Tools)

About Company

Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 378,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com.


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