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EA Licence: 11C3793

IT Services Executive (ITIL / IT Operation) - Central
Responsibilities:

  • Manage the service delivery of shared services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
  • Provide assistance in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
  • Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates.
  • Manage of IT operational risk and issues, system performance and availability.
  • Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
  • Assist in managing operating expenses of IT resource and service-related expenses.
  • Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.
  • Maintain the operation certification standard and involve all IT audits and assessments.
  • Assist in Business Continuity and IT Disaster Recovery activities and planning

Requirements:
  • Degree in Computer Science, Information Technology or equivalent
  • At least 3 years’ experience in IT operations, service delivery or service management
  • Strong understanding of data centre and system operations standards, with ITIL certification
  • Resourceful, excellent analytical and problem-solving skills
  • Good communication and presentation skills

To apply, please visit www.gmprecruit.com and search for Job Reference: 15208
To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

   

Sounds like a good fit?

If you are interested in or qualify for this position, please visit our website at www.gmprecruit.com to submit your application now. You may also click on the Quick Apply (pencil) icon at the bottom of this page.

Because we strongly believe in fair employment, we practice objective merit-based consideration for all qualified applicants. If you are shortlisted for the position, you will hear from our friendly consultants personally.


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