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IT Site Support Engineer

Keywords / Skills : IT Support engineer, IT Support, Information technology, IT helpdesk, Software, Service desk, Remote support, Helpdesk, Technical support

1 - 3 years
Posted: 2019-07-29

IT/Computers - Software
Technical Support Engineer
Posted On
29th Jul 2019
Job Description
Site Support Engineer

Experience: 1 to 2 years.

Provide 24x7 onsite 1st Level (L1) Support for services and batch monitoring. Support the helpdesk functions. Coordinate with Support teams, providing information such as statistics, graph and logs for the incident investigation and resolution.

Adhere to standard operating procedures. Ensure timely escalation of major and critical incidents.

There will be 12 hour shift roster

- 24x7 Onsite Support monitoring for Services Availability and Batch Status

- Timely reporting of services outages or degradation and/ or batch failures

- Support and Coordinate with Support Teams in incident/ problem investigation and resolution

- Ensure daily and periodic statistics and reports are timely submitted

Work Locations:

North, South, East West and Central of Singapore. The deployment to the site(s) is subject to the needs of the project.

Optimum Solutions : 199700895N

About Company

Optimum Solutions, is a Singapore based full spectrum Software Solutions and Managed Services Company. Software services from Optimum are designed to deliver Enterprise Client-Server/ Multi-tier and Web based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. We started our operations in March 1997. Since then, we have grown to 2000 plus consultants working with us and have developed into a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and commitment to fully serve its clients in Singapore, China, USA, Malaysia, Philippines & India.
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