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EA Licence: 11C3793

IT Solution Engineer (Genesys / Contact Centre) - East
Responsibilities:

  • Develop an understanding of the business needs of the Customer Contact and Customer Experience teams.
  • Develop an understanding of the contact centre, telecommunications and CX technology landscape.
  • Build and conduct rapid prototypes, proof of concepts, evaluations and pilots of new technologies or new applications of existing technologies.
  • Develop and maintain integrations between the Genesys contact centre platform to the systems such as reservations & ticketing, flight management and case management systems.
  • Assist with maintenance and customisation of the Genesys Agent Desktop application used in the contact centres.
  • Develop internal tools to automate system administration and monitoring tasks.
  • Provide technical input and reviews of vendor tasks related to the platform, including design decisions and technical configuration.
  • Identify other opportunities for improvement, communicate internally and implement where agreed.

Requirements:
  • Degree in Information Technology or related fields and minimum 3 years’ experience in a contact centre environment.
  • Demonstrated strong skills in software development principles, and specific technologies such as Java, .Net, SQL.
  • Able to demonstrate an early adopter mindset and an ability to rapidly learn new technology.
  • Familiar with agile development cycles.
  • Prior experience with contact centre technology, telecommunications, IVR and multi-channel customer contact application development, preferably on Genesys platform, will be highly regarded.

Additional Info:
  • This is a permanent position
  • Interested candidate (s) must be willing to work in East area

To apply, please visit www.gmprecruit.com and search for Job Reference: 12057
To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
   

Sounds like a good fit?

If you are interested in or qualify for this position, please visit our website at www.gmprecruit.com to submit your application now. You may also click on the Quick Apply (pencil) icon at the bottom of this page.

Because we strongly believe in fair employment, we practice objective merit-based consideration for all qualified applicants. If you are shortlisted for the position, you will hear from our friendly consultants personally.


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