Send me more jobs like this

IT Specialist

Keywords / Skills : IT Specialist, infrastructure operation, desk side support

3 - 8 years
Posted: 2018-10-29

Nationality
Singapore
Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Bachelors
Degree
Posted On
29th Oct 2018
Job Description

We are currently looking for the below requirement with one of our client to be based in Singapore.

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors


Infrastructure Support

• Manage and support infrastructure operations

• Escalate and work with corporate support teams to fix incident timely

• Work with RE&F and onsite printer technician to support print service

• Project-manage local project

Leadership Meeting and Users Support

• Coordinate and provide support to leadership meetings and critical business meetings

• Work with regional/global peers in supporting leadership meetings and critical business meetings

• Work with Deskside Support Technician team and provide assistance to each other

• Provide business leader support (VPs, GM and directors)

Enterprise Voice and Telephony Support

• Work with Enterprise Voice team and Telecom/Telephony team provide telephony support

• Be accountable to ensure outsourced vendor and support team fixes issues on timely basis

Process Improvement

• Proactively work with IT MANAGER to automate, streamline and improve existing process or implement new process to improve efficiency and effectiveness

• Perform process documentation

Job Requirements :
• Possesses strong communication, negotiation skills and user-oriented

• Possesses positive attitude and initiatives to work with relevant parties to improve processes and fix issues

• Ability to demonstrate strong user focus to deliver excellent service to users, investigate and taking action to meet users’ needs

• Ability to think out-of-the-box, being agile and dealing with ambiguity

• Ability to work under minimum supervision and committed to deliver results

• Understanding of Microsoft products and proficient in Microsoft technologies

• Understanding Telephony and Networking technologies

• Possesses scripting and application development knowledge and experience

• Demonstrated work experience in end user support environment


Candidates interested, please share resume and below details:

1. Current Salary

2. Expected Salary

3. Notice period

4. Visa Status

Regards,
Rashmi 


About Company

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
Similar Jobs
View All Similar Jobs


Walkin for you