IT Specialist
Job Summary
Industry
IT/ Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Education
Bachelors/ Degree
Key Skills
Helpdesk,Technical Support ,Service Desk Activities
Location
Singapore
Posted On
9th Nov 2018
IT Specialist

Job Description:

The Job:

- Provide excellence customer service via phone/emails/on-site/ fax

- To log and fulfill the request within the defined service level

- Transfer and dispatch of any requests to next level support if needed

- Follow up with requestor of the status on the existence request till resolve

- To provide 1 st level support for user accounts, change of passwords, etc

- Processing software and hardware by coordinating user setups, installations and upgrades

- Installation, re-installation, PC-cloning, maintenance, troubleshooting of hardware, software,

peripherals, mobile devices, patch management, etc

- Perform diagnostic and determine cause of IT problem

- Handling of basic network and other IT equipment troubleshooting

- Provide training to end users / Educate the end users

The Talent:

- Good communication

- Good interpersonal skill

- Proactive

- Problem solver

- Independent

- Team oriented

- Customer service oriented

- Computer skills: Ms Office, Windows, Adobe writer, basic programming knowledge, etc

Requirements:

- Nitec/High Nitec/Diploma/Degree in IT or equivalent who have prior experience with service

desk/helpdesk/technical support is preferred

- At least 1 – 2 years of experience in IT industry

 
About Krish Infotech

Established in 2006, Kris Infotech is a Singapore based technology innovations company founded by business and technology professionals with a combined experience of 90 man years.

Kris Infotech vision is to strengthen organizations technology innovation capabilities to develop critical technology, products and services to enhance market competitiveness and profitability.

What we do:

We leverage cutting edge technologies to deliver consulting and advisory services areas in the following technology stack:

  • RPA/ AI/ Machine Learning
  • Blockchain & Distributed Ledgers
  • DevOps
  • Big Data & Analytics
  • Digital Transformation
  • SAP : GRC, HANA, FIORI
  • Cyber Security