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IT Specialist

Keywords / Skills : Helpdesk, Technical Support , Service Desk Activities

1 - 3 years
Posted: 2018-11-09

Industry
IT/ Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Education
Bachelors
Degree
Posted On
9th Nov 2018
Job Description
The Job:

- Provide excellence customer service via phone/emails/on-site/ fax

- To log and fulfill the request within the defined service level

- Transfer and dispatch of any requests to next level support if needed

- Follow up with requestor of the status on the existence request till resolve

- To provide 1 st level support for user accounts, change of passwords, etc

- Processing software and hardware by coordinating user setups, installations and upgrades

- Installation, re-installation, PC-cloning, maintenance, troubleshooting of hardware, software,

peripherals, mobile devices, patch management, etc

- Perform diagnostic and determine cause of IT problem

- Handling of basic network and other IT equipment troubleshooting

- Provide training to end users / Educate the end users

The Talent:

- Good communication

- Good interpersonal skill

- Proactive

- Problem solver

- Independent

- Team oriented

- Customer service oriented

- Computer skills: Ms Office, Windows, Adobe writer, basic programming knowledge, etc

Requirements:

- Nitec/High Nitec/Diploma/Degree in IT or equivalent who have prior experience with service

desk/helpdesk/technical support is preferred

- At least 1 – 2 years of experience in IT industry

About Company

Staffing and Search - Recruitment company
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