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EA Licence: 11C3793

IT Support Analyst (O365 / End users support) – Perm, West

Helpdesk & O365

  • Provide technical support to end users via the helpdesk
  • Provide pro-active end-user support
  • Troubleshoot and support for laptop, printers and software
  • Reset of AD user passwords
  • Escalate issues to service desk engineers for onsite diagnosis and resolution
  • To be the primary driver to drive the O365 adoption (SharePoint/ Teams/One drive, Flow and Power BI)
  • Work closely with the IT manager using O365 to automate some business process and aid to reduce manual process by leveraging on the collaboration and productivity using O365
  • Provide technical support and advice to users on IT solutions to reduce the recurring problems
  • Monitor enhance and improve IT helpdesk operation efficiency
  • Maintaining inventory of equipment and software licences
  • Maintain IT assets and ensure is updated

  • Minimum Diploma/ITE holders in IT or equivalent, possessing 3 years of relevant experiences
  • Hands on approach with the ability to learn new systems quickly and apply them in the work environment
  • Able to multi-task and perform well in a fast-paced environment
  • Meticulous, resourceful and innovative with a positive work attitude
  • Technical Skills (O365, Helpdesk, Infrastructure & Network)
  • Office 365 account administration
  • Active Directory Administration
  • Familiar with basic network troubleshooting and server administration knowledge
  • End User Computing troubleshooting and support
  • (Good to have) Experience in Web development (.Net framework), VB or VBA, Transact SQL (Table, View, Trigger, Stored Procedure, Function, Cursor), XML.

Additional Info:
  • This is a permanent opening
  • Interested candidates must be open to work in West area

To apply, please visit and search for Job Reference: 13753
To learn more about this opportunity, please contact Yingying at
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Sounds like a good fit?

If you are interested in or qualify for this position, please visit our website at to submit your application now. You may also click on the Quick Apply (pencil) icon at the bottom of this page.

Because we strongly believe in fair employment, we practice objective merit-based consideration for all qualified applicants. If you are shortlisted for the position, you will hear from our friendly consultants personally.

We wish you great success in your job search!