Good experience in industry standard ticketing systems
Extensive hands on support for Microsoft products including office 365, Azure etc...
Hands on support for hardware
Basic IT security knowledge
If you are interested to know more about this role, Kindly revert with your updated CV to email@example.com to discuss this further. If not, Could you let me know if anyone your network keen to explore this job?
We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.
K2 Partnering Solutions is a global provider of enterprise software consultants, on contract and permanent basis. We work with the "Rock Stars" of the industry, consultants with a proven ability to deliver exceptional results on the world’s most challenging and innovative enterprise projects. Today we are an organization of 300 Associates across 15 offices, in 4 continents.
REQ™ are our quality control methodologies that delivers the best consultants to the best projects. Relationships: Connections built on trust, mutual benefit and respect Expertise: Enterprise | Mobile | Cloud | that’s IT Quality: The top 20% of the consultants in the market
Global locations: London | Geneva | Stuttgart | Istanbul | Delhi | Singapore | Beijing | Tokyo | San Francisco | Austin | Sao Paulo | Providence | Boston
ERP - BI - CRM - E/CTRM - Analytics - CLOUD - MOBILE - Social
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases