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IT Support Specialist - Contract - Singapore

Keywords / Skills : IT support, support, helpdesk, help desk, IT specialist

2 - 12 years
Posted: 2018-11-01

Industry
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
1st Nov 2018
Job Description
Responsibilities
  • Collaborate with local and global support teams, and provide a range of IT support to the business 
  • Perform ticketing procedures in accordance SLA and KPI 
  • Adhere to the company’s required standards for IT support and processes 
  • Provide information and basic training to end users 
  • Assist with any documentation updates and share information on the service desk web portal 
Requirements
  • Good troubleshooting, multitasking and analytical skills 
  • Responsible individual who is able to work well both individually and as a team 
  • Experience in using ticketing systems (Heat, Remedy, LanDesk, etc) 
  • Hands-on experience with Microsoft products (Office 365, MS Azure, Enterprise tools) 
  • Understanding of IT security knowledge (Symantec, Firewall, Antivirus, Data Loss Prevention Policies, etc.) 
  • Prior experience in providing IT support using phone, chat & remote assistance tools 



About Company

K2 Partnering Solutions is a global provider of enterprise software consultants, on contract and permanent basis. We work with the "Rock Stars" of the industry, consultants with a proven ability to deliver exceptional results on the world’s most challenging and innovative enterprise projects. Today we are an organization of 300 Associates across 15 offices, in 4 continents.

REQ™ are our quality control methodologies that delivers the best consultants to the best projects.
Relationships: Connections built on trust, mutual benefit and respect
Expertise: Enterprise | Mobile | Cloud | that’s IT
Quality: The top 20% of the consultants in the market

Global locations:
London | Geneva | Stuttgart | Istanbul | Delhi | Singapore | Beijing | Tokyo | San Francisco | Austin | Sao Paulo | Providence | Boston

ERP - BI - CRM - E/CTRM - Analytics - CLOUD - MOBILE - Social

License No : 11C5784
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